Is the customer always right? Take a deep dive into the world of hospitality and customer service with co-founder of the Hospitality Leadership Academy, Alec Dalton. Listen to him speak to how COVID affected the hotel business, his time working with the Disney organization, and his tips on how to create great customer experiences by building relationships between the customer and the brand.
Service scientist, best-selling author, and “30 Under 30” hospitality executive Alec Dalton inspires customer experience excellence. Leveraging a decade in hotel operations and global quality management with brands like Marriott, The Ritz-Carlton, and Disney, Alec helps organizations design and deliver exceptional experiences and five-star service via his consultancy, the Hospitality Leadership Academy.